Interpersonal Skills

Courses tagged with "interpersonal skills": 24

Building strategic relationships is achieved by making time to see, listen and learn from those around us. It's about taking what they have to offer and applying it toward our mission success. However, professional relationships are never just one sided, and should be looked at with an attitude of what we can do for each other as we move forward to achieve successful results in our work. This web conference will discuss tips and techniques for fostering relationships.

Presenter: Fisher, Donna

Subscription: Network L&D Track

Whether you are interacting with new clients or familiar co-workers, the key to maintaining relationships crucial to your business success is appropriate etiquette.

Presenter: Havens, Jeff

Subscription: Network L&D Track

Whether you are interacting with new clients or familiar co-workers, the key to maintaining relationships crucial to your business success is appropriate etiquette.

Presenter: Havens, Jeff

Subscription: Network L&D Track

Whether you are interacting with new clients or familiar co-workers, the key to maintaining relationships crucial to your business success is appropriate etiquette.

Presenter: Havens, Jeff

Subscription: Network L&D Track

Whether you are interacting with new clients or familiar co-workers, the key to maintaining relationships crucial to your business success is appropriate etiquette.

Presenter: Havens, Jeff

Subscription: Network L&D Track

Russ Peteron provides tips for 3 critical elements of effective communication. First he shares insight that will help viewers gauge whether they are truly listening or merely hearing. The second segment focuses on how to effectively use body language to deliver the intended message. Finally, he shares tools for effectively resolving points of conflict.

Presenter: Peterson, Russ

Subscription: Network L&D Track

Managing Your Competence We've learned how to "dress for success" and control our first impressions. But keeping on top of your personal traits is only part of the story of managing your professional image. People are constantly observing your behavior and forming theories about your competence, character, and commitment, which are rapidly disseminated throughout your workplace. Learn how to be the author of your own identity. Take a strategic, proactive approach to managing your personal image.

Presenter: Kinzey, Ruth

Subscription: Network L&D Track

Techniques are taught and reinforced for setting and implementing a plan for improved Customer satisfaction.

Presenter: Henry, Vickie

Subscription: Network L&D Track

Diversity extends beyond the original definitions from years ago and instead has evolved to a philosophy that focuses on valuing diversity far beyond culture. Diversity is about demographics, profitability, and values. In this interactive web conference you will discover how to improve your diversity programs with open communication, employee involvement, and awareness.

Presenter: Hill, Hattie

Subscription: Network L&D Track

How can we embrace ALL the many technological advances in our world?

In this 3 part video series learn strategies for success including:

  • Selecting Your Key Information Areas
  • Clearing Information Clutter & Emails
  • Create A System For Incoming Information
Subscription: Network L&D Track

Emotional intelligence is the key to successful job performance. It’s a set of eighteen different competencies that distinguish people who are effective performers at work from those folks who are truly outstanding. This session will boost you on your way to achieving star performance through self-awareness, managing your emotions, understanding the emotions of others, and managing their emotions. The first step is to understand what EI is, learning how companies are using it, and seeing the concept of EI come alive.

Presenter: Nelson, Debra

Subscription: Network L&D Track

Every workplace has employees who break the rules, perform poorly or cause disruption. But you can reduce the stress and frustration caused by these difficult employees.

Presenter: Mirarchi, Michael J

Subscription: Network L&D Track

Today’s work environment often requires us to accomplish our objectives by working through others. When we have no authority over them, influencing skills become crucial. In this program, Valerie will share tips on how to influence and delegate when you are in the position of authority and when you’re are not.

Presenter: Sokolosky, Valerie

Subscription: Network L&D Track

Part 2 of the Customer Communication Skills Principals and Practices series.

Presenter: Debra, Ballard

Subscription: Network L&D Track

Presenters: Your Industry Peers
Program Overview: As our industry ages and grows, we are seeing a gap in generations. Newer, and often times, younger employees are entering the workforce while many leaders in our organizations are nearing retirement. Our goal at SGA is to link people, ideas and information. Whether that is connecting face to face at a conference, over the phone, by text or email, we encourage you to find new connections and leverage the power of generations.

In this video short, hear from several industry peers and continue the discussion around leveraging the power of generations. How is your organization affected by the generational gaps and differences? How can we continue to help each other with the transfer of knowledge? ??

Visit the video library for Part 1 Leveraging the Power of Generations: 7 Hilarious short video scenarios & Part 2 Communicating in Your Workplace roundtable discussion

Subscription: Network L&D Track

Havens, Jeff : 30 mintes

January 23,2014

Leveraging the Power of Generations: Q1(Quarterly Series)
This Month’s Headliner: Jeff Havens, jeffhavens.com
This training series consists of 7 videos and is designed to provide education about generational issues. 

Contact jwagner@southerngas.org for a custom Instructor Packet if you would like to build your own workshop!

Subscription: Network L&D Track

In "Making Change Happen: Leading Change with Passion & Success", Joel Zeff talks about how it’s hard to have fun and stay passionate at work during stressful changing times. Joel will guide us through how easy it is to continue working creatively, effectively and productively while dealing with change. What allows everyone to be successful and deal with constant change? Could I apply the tools toward other situations? I think change, more than anything, allows us to be at our best. We all have different job titles, but we all have the same job: we deal with change. We just have to change our attitude.

Presenter: Zeff, Joel

Subscription: Network L&D Track

Ruth Ellen Kinzey, president of The Kinzey Company, presents this program which examines how you can improve your customer service performance. Learn why knowing what you are selling and understanding your customers are keys to delivering excellent customer service on a daily basis through communication, collaboration, and engagement.

Presenter: Kinzey, Ruth

Subscription: Network L&D Track

Mina Brown, founder and president of Positive Coach (www.positivecoach.com) presented an excellent program on how to give and use feedback. For many of us feedback is an unnatural process because our culture has taught us some rather ineffective ways to give, receive and then use feedback. This web conference offers guidelines to make feedback a more valuable tool in your organization.

Presenter: Brown, Mina

Subscription: Network L&D Track

A high percentage of people report that they have trouble dealing with their bosses, and few know what to do to better understand that individual and to improve the relationship. Learn where to go for advice and help and how to look at the boss from a different perspective and to play to his/her good points.

Presenter: Sokolosky, Valerie

Subscription: Network L&D Track

To be effective contributors it is important that we know how to gain the confidence and sharpen our skills to develop relationships with management. Discover a few tips that will help you relax and interact effectively with higher level executives and customers.

Presenter: Sokolosky, Valerie

Subscription: Network L&D Track

Presenter: Urich, Andrew

Subscription: Network L&D Track

A full email inbox, countless text messages, meetings running over and your cell phone keeps ringing. The explosion of communication technology in the workplace is designed to make us all more connected and productive. So why does it often seem we are working longer and harder, while accomplishing less? In this course, we will look at how the thinking that happens before you power on your device, make a request or manage a meeting, often determines the outcome.

Presenters: Fisher, Doug; Teter, David

Subscription: Network L&D Track

Users tagged with "Interpersonal Skills": 2

  • Picture of Mary Benson
    Mary Benson
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    Elizabeth Conrad