Management

Courses tagged with "management": 10

Difficult conversations are often uncomfortable, scary, & stressful. That’s why many of us put them off. But, in the work environment, we can’t ignore tough situations or take a detour around the complaints or problems. What we can do is manage these kinds of conversations for the best possible outcome.

With the use of video scenarios, the team at Harmony Crew will introduce a unique new way to handle difficult conversations through effective communications created, with positive and open intentions, thoughts, and language.

Video 1 – Introduction

Video 2 – Difficult Conversations with Customers

Video 3 – Difficult Conversations between Managers and Employees

Video 4 – Difficult Conversations between Peers and Teammates

Topics to be addressed:

  • The science behind successful communication
  • How the social brain works (remember the acronym SCARF)
  • 2 types of difficult conversations - Planned and Spontaneous
  • Understanding self and situational awareness
  • 4-step structure for handling difficult conversations (Listen, Evoke, Clarify, Resolve)
  • Tips & tricks for handling difficult conversations

Presenters: Jenny Young, Beth Young and Kathy Cox

Subscription: Network L&D Track

How can we more effectively manage a mobile, remote or virtual workforce? 

 

*This is the 3rd video of a 3 video series on Managing Remote Teams

 

Join Cherokee Ballard, from ONEOK, as she learns from Michael Hoffman, www.IgnitingPerformance.com how we can How to Build a COMPETENT Team Through Feedback

 

Topics discussed:

  • How do we get our team to be more effective??
  • Reinforcing feedback models?
  • Be specific & know the impact

 

 

Follow-up this program and Watch the other 2 video shorts in this series

  • Become the Master of the Tornado!
  • Build a CONFIDENT Remote Team?

Presenter: Hoffman, Michael

Subscription: Network L&D Track

How can we more effectively manage a mobile, remote or virtual workforce? 

 

*This is the 2nd video of a 3 video series on Managing Remote Teams

 

Join Cherokee Ballard, from ONEOK, as she learns from Michael Hoffman, www.IgnitingPerformance.com how we can Build a CONFIDENT Remote Team?

 

Topics discussed:

  •  
  • Difference between confidence & competence
  • How can we instill confidence?
  • Thank you & appreciation?

 

Follow-up this program and Watch the other 2 video shorts in this series

  •  
  • How to Build a COMPETENT Team Through Feedback
  • Become the Master of the Tornado!

Presenter: Hoffman, Michael

Subscription: Network L&D Track

Managers are faced with the task of building teams, developing and coaching employees, rewarding performance, as well as communicating, prioritizing and delegating work. As new managers transition into their new role, they are faced with developing new skills and managing people and processes. To be successfully in this new role, it is imperative that a new manager focus on issues such as; Developing and managing their transition plan with a built-in feedback loop that includes input from their manager, peers and new team; Setting clear expectations for their team with checkpoints for follow up and Engaging and cultivating a resource network .

Presenter: Damrow, Bruce

Subscription: Network L&D Track

Grubb, Mike : 39 minutes

May 01,2014

Mike Grubb, President & CEO, Southern Gas Association moderated a panel including Caron Lawhorn, Senior Vice President, ONEGas, Steve Lindsey, COO, Laclede Gas Company and Bruce Narzissenfeld, Vice President, Marketing, Customer Service, Business Development and Fuels Operations, TECO from the SGA Managment Conference in Orlando, Florida. 
Learn perspectives from these industry leaders on managing & supporting change in today's natural gas operating environment. 
Topics discussed include:
What is change management & how does your company prepares for, deal with, and responds to change?
What change initiatives have you lead or are you currently leading?
What do you expect from employees during change?
How can employees be seen as early adapters?
What is the leader’s role during change?
Is it important to answer the ‘why’ question during change initiatives?
Have any personal experiences aided you in the change adaptation process?

Subscription: Network L&D Track

Your face to face kickoff meeting has just been deemed nonessential travel by the powers that be. The project, however, is just as essential as ever. The team members are scattered in offices all over the country. They’ve never met, seen, or heard each other, but they need to work as a unit. Getting them all together is your challenge. Even managers who excel at teambuilding in a live environment can find themselves frustrated when faced with a virtual team; yet fostering a strong team dynamic among people who never meet face to face is fast becoming a necessary skill. Learn five essential best practices will help you do it.

Presenter: Barrett, Kayla

Subscription: Network L&D Track

Managing the company’s workforce and talent during economic downturn will be critical to a company’s survival and vitality. With scarce resources and an existing aging workforce that is not physically and mentally engaged (employees not retiring but are aging out), what creative strategies and tactics must be developed and nurtured to ensure that there is knowledge transfer.

Presenters: Thoren, Jeff; Starbuck-Stamp, Sally

Subscription: Network L&D Track

How can we more effectively manage a mobile, remote or virtual workforce?    

*This is the 1st video of a 3 video series on Managing Remote Teams

 

Join Cherokee Ballard, from ONEOK, as she learns from Michael Hoffman, www.IgnitingPerformance.com how we can Become the Master of the Tornado!

 

Topics discussed:

  •  
  • Understand tactical communication skills
  • Be aware, take ownership, it’s not genetic! 

 

Follow-up this program and Watch the other 2 video shorts in this series

  •  
  • How to Build a CONFIDENT Remote Team
  • How to Build a COMPETENT Team Through Feedback 

Presenter: Hoffman, Michael

Subscription: Network L&D Track

Is “walking the talk” a tired old cliché or a bold new concept? According to a Gallup poll, 25% of U.S. employees would fire their bosses if they could. Why? Because many managers set high service standards for their employees, yet fail to abide by those same standards. If you are a manager, you are in an excellent position to lead by example. Your employees will only respect your authority if they observe your excellent “customer service skills” on a daily basis. Customer loyalty must be a top-down initiative. Learn how you can earn greater respect and increase employee loyalty.

Presenter: Swindling, Linda

Subscription: Network L&D Track

Users tagged with "Management": 2

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