Most people think of communication as the delivering of a message through speaking or writing while overlooking the equally important aspect of communications – the receiving. Receiving requires listening. Research tells us that we spend 45% of our time listening, but most of us are only 20% effective as listeners. Listening is the critical piece that can make or break your success. Many times the best solutions come from a collection of ideas from many individuals and that requires listening. This session will give the participant simple tools and behaviors to help them gather information effectively and enhance their communications/listening skills.

Presenter: McCullough, Karen